Shipping Policy
This Shipping Policy explains how KSP Electro Sdn. Bhd. handles delivery for products ordered through kspelectro.com. It applies to household appliances, kitchen appliances, cookware, home essentials, and related accessories shipped from or arranged through our Malaysia operations.
Delivery Areas
We primarily serve customers in Malaysia. Delivery availability, courier choice, shipping cost, and delivery time may depend on destination, product size, product weight, stock location, and courier service coverage.
Processing Time
Orders are normally reviewed after payment confirmation. Processing may take longer during weekends, public holidays, stock checks, large appliance handling, address clarification, fraud checks, courier delays, or high-volume periods.
Shipping Fees
Shipping fees may be calculated at checkout, quoted separately, included in promotional pricing, or confirmed after order review for bulky items. Larger household appliances, fragile cookware, and products requiring special handling may have higher delivery costs.
Bulky, Fragile, Or Electrical Products
Some appliances need additional packing, carton protection, or careful courier selection because they may contain heating elements, glass, plastic tanks, motors, control boards, power cables, or removable accessories. Customers should inspect outer packaging before accepting delivery where possible and keep photos if the parcel appears damaged.
Delivery Timeframes
Estimated delivery times are not guaranteed unless specifically stated in writing. Courier delays may occur due to weather, peak season, remote location, failed delivery attempts, incomplete address, incorrect phone number, customs or logistics issues, or events outside our control.
Address Accuracy
Customers are responsible for providing complete and accurate recipient name, phone number, delivery address, postcode, state, and any unit/floor/access details. Re-delivery, return-to-sender, or address correction fees caused by incorrect information may be charged to the customer.
Tracking And Delivery Updates
Where tracking is available, we may provide the courier tracking number or delivery reference by email, order note, or customer support response. Tracking information may take time to update after handover to the courier.
Missing, Damaged, Or Delayed Parcels
If a parcel is delayed, missing, or damaged on arrival, email kspelectro@outlook.com with the order number, courier tracking number, delivery photos, unboxing photos/video if available, and a clear description of the problem. Please report damaged packaging or missing items as soon as possible so we can assist with courier review.
Company: KSP Electro Sdn. Bhd.
Registration No.: 202601034168 (1696263-K)
Email: kspelectro@outlook.com
Address: NO 20 JALAN MUTIARA PERDANA 20, TAMAN MUTIARA PERDANA, 83300 BATU PAHAT, JOHOR
Website: kspelectro.com
Last updated: 19 September 2026