Privacy Policy
This Privacy Policy explains how KSP Electro Sdn. Bhd. collects, uses, stores, and protects personal information submitted through kspelectro.com, our WooCommerce shop, checkout forms, contact forms, email enquiries, order communication, and customer support channels.
Information We Collect
We may collect customer name, billing and shipping address, phone number, email address, order details, product preferences, payment status, delivery notes, warranty or return request information, device/browser data, cookies, and communication records. We collect only information that is needed to process household appliance, kitchen appliance, cookware, and home essentials orders or to answer customer enquiries.
How We Use Information
Customer information is used to confirm orders, arrange delivery, issue invoices or receipts, respond to product enquiries, check appliance model or accessory compatibility, support warranty or return review, prevent fraud, improve website performance, and meet legal, accounting, tax, and business record obligations in Malaysia.
Payments And Checkout
Payment details are handled through WooCommerce and the payment services connected to the checkout. We do not intentionally store full card numbers or online banking passwords on our website. Customers should check that they are on kspelectro.com before entering checkout information.
Cookies And Analytics
Our website may use cookies for cart sessions, account login, checkout security, product browsing, cache performance, and basic analytics. Customers can manage cookies in their browser, but disabling cookies may affect cart, checkout, account, or product filtering functions.
Sharing Of Information
We may share necessary information with delivery providers, payment processors, WooCommerce/WordPress service providers, hosting and security providers, accounting or legal advisors, and authorities where required by law. We do not sell customer personal data.
Storage And Protection
We apply reasonable administrative and technical safeguards for customer records. No online system is completely risk-free, so customers should also keep account passwords private and contact us quickly if they suspect unauthorised activity.
Access, Correction, And Deletion
Customers may email kspelectro@outlook.com to request access to personal information, correction of inaccurate details, or deletion where legally and operationally possible. Some order and transaction records may need to be retained for accounting, fraud prevention, warranty, dispute, or legal compliance purposes.
Contact
For privacy questions, contact kspelectro@outlook.com or write to NO 20 JALAN MUTIARA PERDANA 20, TAMAN MUTIARA PERDANA, 83300 BATU PAHAT, JOHOR.
Company: KSP Electro Sdn. Bhd.
Registration No.: 202601034168 (1696263-K)
Email: kspelectro@outlook.com
Address: NO 20 JALAN MUTIARA PERDANA 20, TAMAN MUTIARA PERDANA, 83300 BATU PAHAT, JOHOR
Website: kspelectro.com
Last updated: 19 September 2026