Return, Refund and Exchange Policy
This policy applies to purchases from KSP Electro Sdn. Bhd. through kspelectro.com. It is written for household appliances, kitchen appliances, cookware, electrical home essentials, and related accessories sold for normal domestic use.
Return Window
Customers should inspect products as soon as they are received and contact us promptly if an item is damaged, faulty, incorrect, missing accessories, or materially different from the order. Return, refund, or exchange requests should normally be made within 7 days from delivery unless Malaysian consumer law or a product warranty provides a longer applicable period.
Eligible Return Reasons
We may review returns for items that arrive damaged, do not power on, are incomplete, are wrongly supplied, have manufacturing defects, or were incorrectly described. For electrical appliances, photos, videos, packaging condition, serial/model label, plug condition, and a description of the issue may be required so we can assess the case fairly.
Items Not Usually Accepted
We may reject returns where the item has been misused, dropped, exposed to water, modified, opened beyond reasonable inspection, used with unsuitable voltage or accessories, installed incorrectly, missing original packaging/accessories, damaged after delivery, or returned due to change of mind after use. Hygiene-sensitive items, consumables, cleaning accessories, and products with broken seals may be restricted unless faulty or wrongly supplied.
Packaging And Condition
Returned items should include the product, box, manuals, warranty card, accessories, free gifts, and proof of purchase where available. Please pack items securely because appliances, cookware, glass, plastic tanks, heating elements, cables, and control panels can be damaged during return shipping.
Refunds
Approved refunds are normally processed back to the original payment method or another agreed method after we inspect the returned item. Shipping charges, payment fees, or handling charges may be non-refundable unless the return is due to our error, a verified product fault, or a legal requirement.
Exchanges
Where stock is available, we may offer an exchange for the same product, a comparable replacement, replacement parts/accessories, or store credit depending on the issue. If the replacement item is out of stock, we will discuss a refund or alternative solution.
Warranty And Supplier Review
Some appliances may require supplier, brand, or technician review before a final decision. Warranty does not normally cover wear and tear, misuse, power surge, improper cleaning, unauthorised repair, commercial overuse, or damage caused by incompatible accessories.
How To Request A Return
Email kspelectro@outlook.com with your order number, product name, delivery date, issue description, photos or video evidence, and preferred resolution. Do not send items back before receiving return instructions.
Company: KSP Electro Sdn. Bhd.
Registration No.: 202601034168 (1696263-K)
Email: kspelectro@outlook.com
Address: NO 20 JALAN MUTIARA PERDANA 20, TAMAN MUTIARA PERDANA, 83300 BATU PAHAT, JOHOR
Website: kspelectro.com
Last updated: 19 September 2026